Signing-Up

What name should I use when I sign-up?

Try to choose a name which best describes your use of the account. Here are some suggestions:

• the name of your company, team or group
• your first name, family name or a combination of the two
• the name of your project

Can I change my username/login name at a later time?

No.   Please choose your username carefully.  It should be representative of yourself or business.  Your customers and friends will use this username to send you files.  For instance, if you  choose ‘bigsigns’ as your username:

People would send files to your PixtaSynapse page: https://files.pixta.com/bigsigns

Do you offer refunds? What about a free trial?

We don’t offer refunds since the period is monthly.  Please be aware that there are no long-term contracts, commitments or set-up fees! You can stop anytime without a penalty. 

With plans starting at just U.S. $6.99/month, you simply pay month-to-month, and have the option to cancel your account anytime you like.

 

General

FTP is what we currently use to transfer files, why is this better?

1)      Secure transfers between you browser and our server using 128-bit SSL encryption.  Same as used in banking transactions.

2)      No special software required only need a web-browser.

3)      Professional management of the backend-servers.

4)      Servers located in secure facility, behind locked cabinets with redundant Internet drops and backup-power.

5)      Zippy transfer rates

6)      Daily, weekly or monthly reports of account activity emailed to you

7)      No common sharing of folders like FTP. PixtaSynapse uses an email-like inbox where you view files sent to you.

8)      Tight integration between email and file transfer – email automatically sent to you when a file is uploaded, or downloaded, from your account.

9)      Virus checking of each file sent to your account.

10)  You can authorize and give others in your company access privileges to your account.

11)  Ability to un-delete files

12)  An RSS feed for upload notifications from your account.

13)  And much more…

Do I need special software, like FTP to use this service?

Absolutely not.  PixtaSynapse has been designed for simplicity and ease of use, all you need is a web browser like Internet Explorer, Firefox or Safari.  Once your account is setup, just login to your account via a web browser and begin sending files.

Which browsers are supported?

PixtaSynapse has been tested to work in Microsoft Internet Explorer 5 & 6, Firefox and Safari. Other browsers may work, but these three are guaranteed.

Is this a file hosting service?

No.  Our mission is to get files from point-A to point-B as quickly and easily as possible.  We understand that sometimes customers need to park files.  No problem.  This is why we offer free storage based on plan level.  You can also automatically delete files after download if you prefer.

What type of files can I send (video, graphics, audio)?

You can send any type of file using PixtaSynapse.  PixtaSynapse can read most graphical formats and displays a thumbnail icon in your inbox to make is easy to identify.

 

Sending files

If I send someone a file do they need a PixtaSynapse account to receive it?

Nope.  They are notified by email immediately after the file is received by the PixtaSynapse system that your file is waiting for them to download.   By simply clicking on the link in the email, they will be able to download the file.

How do I send a file to my account?

Once you’ve established an account, using your web-browser, log-into your account and click the upload tab.  You can send one or several files, simultaneously, to your account or directly to a recipient. 

Where do I direct my customers  to send me files?

If your account name is:  bigsigns using your web browser, you can send your customers to:

https://files.pixta.com/bigsigns

Once the file is uploaded to your account PixtaSynapse sends you a notification the file has arrived then begins a virus check on the file.

 

Receiving Files

I received an email that a file has been sent to me how do I retrieve it?

There are a couple of ways:

1)      Click on the link that was provided in the email sent to you.

2)      Go to your account’s inbox and click on the Preview or Name to download.

 

Account management

There are several people in my office I want to have downloading files for our company.  Can I do this without giving them my credentials?

Yes.  Go to ‘Account Settings->Users’ and set up as many users for the account as you need.  Here you can easily assign them permissions to download, delete files, change account settings etc.

If you account name is ‘bigsigns’ a user, sarah,  for you account then signs on as:

sarah@bigsigns

I just want to send someone a file. Do I have to create an account for them?

No. You can create a 'Workmate', by going to 'Account Settings -> Users' and fill in their name and email address.

When you create a workmate, you can give them permission to download a file by going to your Inbox and clicking on the ' -- Send to' link (in green) below the filename. You can let them download the file from 1 to 10 times, or as many times as they want. They will then get an email with a download link to the file. When you assign the file, you can choose to be sent email when they download it, or to have the file automatically deleted after they download it.

What's the difference between a 'Workmate' and a 'User' of my account?

The terms can be a little confusing. Workmates are people who you can let download your files. They do not have to have a PixtaSynapse account of their own. Users are people who can log into your account, optionally with less privileges than the accountholder.

Can I view the files that have been transferred to and from my account?

Yes.  Go to ‘File Manager->Account Activity’ and select the range of dates you would like to see the activity of your account.

Can I automatically delete files once they have been downloaded?

Yes. Go to ‘Account Settings -> Password/Profile’.

At the bottom of the page, you may need to scroll to the bottom, you will see the options:

Never - I'll delete them myself
1 day
7 week
2 weeks
3 weeks
1 month

To change when a file is deleted.

Oooops,  I accidentally deleted a file - can you help me retrieve it?

Absolutely! PixtaSynapse uses a Recycle bin.  Files are not immediately deleted by our system but rather move to the Recycle bin.   Here they age for one week before they are then permanently removed from the system.  Customers are not charged for items in the Recycle Bin. 

To un-delete a file:

Go to ‘File Manager -> Recycle Bin’

Click on the undelete check-box for the file you wish to un-delete.

Once you have selected the files you want to undelete click on the restore button.

Your files will be transferred back into your inbox.

I'm having trouble with my RSS feed - it's asking me for a name and password.

Your RSS feed shows you the files that have been sent to your account, and lets you download them, so you won't want the whole world to be able to subscribe to it.

When your feed reader asks for authorization, enter your PixtaSynapse account name and password. The connection is SSL-secured, so no one will be able to snoop on it as it goes across the network.