Not-Frequently-Enough Asked Questions

Generally it is just as safe to order online as it is to pay using your credit or debit card in a shop. This site uses a Thawte Security Certificate, which guarantees that we are who we say we are.

Yes, we ship globally.

Normally orders are shipped five-business days after we receive the order.

If you have a problem at any point please e-mail our customer service team at tango-websales@mail.pixta.com

Yes you can, but not after it enters production. Email our customer service team at tango-websales@mail.pixta.com, who will arrange to change the order.

If you wish to cancel an order you've placed please send a message to our customer service team who will arrange to cancel the order and refund you any money you've paid. E-mail us at tango-websales@mail.pixta.com. You can only cancel an order prior to it being despatched.

If you order twice by mistake send a message to our team and tell them the reference number of the item you want cancelled. They will arrange to cancel the order and refund you any money you've paid. You can only cancel an order prior to it being despatched.

The normal reason for not receiving your order confirmation is that you are using a Hotmail account or similar as your email address and you have exceeded your mail quota or the message has been spam filtered. The other reason is that you accidentally entered your email address wrongly when you registered it with us.

PixtaStore is the technology that runs our store and fufills our orders it was built by Pixta, Inc.

We accept Mastercard, Visa and American Express.

This site uses these systems for your security. If you encounter any problems processing your payment please contact your bank. We will not be able to answer enquiries linked to these systems.

All credit card, debit card transactions are debited at the time you submit your order on the store. The transaction will be shown on your statement under the name Pixta, Inc.

Up to you Rich: There is no additional shipping charge for items shipped ground, air is dependent on product size and weight.

We offer you the option of giving a delivery address other than your home address so you could arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime. If the delivery person isn't able to deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

The first thing you should do is goto your account at: store.pixta.com/tango and confirm the order has shipped. If it hasn't arrived even though we've emailed you telling you it's been sent, is to contact your local postal delivery office to see if they are holding your goods for you. If the postal delivery office hasn't been able to help you, email our customer service team at tango-websales@mail.pixta.com who will then investigate the matter for you.

We take a great deal of care when packing orders to make sure that the items you've ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you discover something in your order is damaged you should email: tango-websales@mail.pixta.com and explain the situation. We will arrange for replacements to be sent out to you and instruct you on what to do with the damaged ones. Do not send the damaged items back without having contacted us first.

All you have to do is to click on the link at the bottom of one of the newsletters you've received from us.